Structure Tone is committed to delivering the highest quality product and realizing our clients’ goals and expectations on every assignment, regardless of size or complexity.
At the completion of every project, each client evaluates the Structure Tone team on 30 specific areas of criteria. In 2015, our total global overall quality score was 8.9 out of a possible 10.
To ensure quality control from preconstruction to punch list, we have developed a strict Quality Assurance and Quality Control (QA/QC) Program which adheres to International Organization for Standardization (ISO) regulations. We assign a QA/QC officer for each project and provide for quality audits and reporting to ensure project compliance.
Our QA/QC approach ranges from devising mock-ups to multiple on-site inspections to equipment testing. We coordinate our efforts with all team members, including architects, engineers, owner’s representatives, and brokers to guarantee best practices.
Prior to the execution of any subcontractor agreements, our project teams review all aspects of the construction documents and formulate detailed plans of execution. All subcontractors are required to follow all quality assurance standards, and we closely monitor their performance. Any work or installation deemed unsatisfactory by either a client, an architect, or our own staff members is rejected with a notice of non-conforming work and remedied.
“Over the years, I have used just about every major construction firm in Boston, but none compares to the quality, efficiency, and know-how of Structure Tone. Moreover, they have been the best at communicating with both us and our landlord, and helping me keep everyone happy. Unlike with any other firm I’ve ever used, I’ve engaged them again for some substantial additional work, and I have yet another mid-sized project in mind.”
– Michael Thonis, Managing Director and Chief Operating Officer,
Charlesbank Capital Partners LLC